If you receive an email from our billing system notifying you that your credit card has been declined, you should login to your client admin area at https://hostpinoy.com/clients/ and update your credit card information. If you believe that the declined message is in error, you should contact your credit card issuing financial institution.

If you have received an email from our billing system that indicates a processing error (timeout, transmission error, etc.) you should wait until our billing system attempts to charge your card again within 24 hours. Often these error messages are temporary and generated by credit card network issues.

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